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1. Check your login details. Your login username is the email address you used for registration. It might be a problem caused by wholesalelolita.com system maintenance - Please wait 30 minutes and try again.

2. Ensure that cookies from www.wholesalelolita.com are accepted in your browser (Internet Explorer or others). If through the above methods it still does not work, please contact customer service. Our customer service representative will help you to resolve the issue.

3. TIP: If you're not sure if the problem is with us or you, please test by logging in with a different set of computers, or try different browsers.

4. If you have forgotten your password, please go here to get a new password.

5. If you made a mistake when you registered, and you can't access your account, and you've never made any orders, it might be quickest to just use the registration to sign up again for a new account.