I Want to Cancel An Order Placed Wrongly

1. CANCELLATION BEFORE PAYMENT

If you have not paid for your order yet, there is no need to contact us to cancel it. We receive hundreds of “test” orders each day which our members are using to quote certain cart contents and save the invoice for later references.
We ignore all orders until a matching payment is received. So if you haven't paid, don't worry, we are not processing your order. 
 

If your order is staying unpaid more than a week, please note you may not be able to "reactivate" it by sending a payment, because the prices of the items may have changed as well as the shipping rates and currency may change. You may need to repeat the order with a new cart. 

2. WITHDRAWING AN ORDER AFTER PAYMENT 

If you have already paid for an order and want to cancel it, please contact us as soon as possible. 
 

If you are uncertain about something in your order and you wish to change it, please contact us and put the order on hold while you decide. This will stop the packaging process so you still have time to make changes.  If the package has already been delivered we cannot cancel or change the order. 
 

If you want to cancel an order because you are ADDING further products, but not canceling the previous items, simply contact us and we will process it, usually for no extra fees. 
If the order is in an early processing stage you may be able to change and cancel it. You can ask for a refund or keep your payment as a credit.